General Terms and Conditions

§ 1 Validity, Definitions

(1) STELITANO, Francesco Stelitano, based at Opladenerstraße 29, 40764 Langenfeld, Germany (hereinafter “we” or “stelitanodesign”) operates an online store of products on the website https://www.stelitanodesign.com. The following general terms and conditions apply to all services between us and our customers (hereinafter “customer” or “you”), in the version valid at the time of the order, unless explicitly agreed otherwise.

(2) For the purposes of these general terms and conditions, “consumer” means any natural person who enters into a legal transaction for purposes that cannot be attributed primarily to their commercial or self-employed professional activity. “Entrepreneur” means a natural or legal person or a partnership with legal capacity who, at the time of concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity. “Partnership with legal capacity” means a partnership capable of acquiring rights and assuming obligations.

§ 2 Conclusion of the Contract, Storage of the Contract Text

(1) The following provisions regarding the conclusion of the contract apply to orders placed via our online store at https://www.stelitanodesign.com.

(2) The presentations of our products on the Internet are non-binding and do not constitute a binding offer to conclude a contract.

(3) Upon receipt of an order in our online store, the following provisions apply: the customer submits a binding contractual offer by successfully completing the order procedure provided in our online store. The order is placed in the following steps:

selection of the desired goods,

adding products by clicking the corresponding button (e.g., “Add to cart”, “Add to shopping bag” or similar),

checking the data in the shopping cart,

displaying the order summary by clicking the corresponding button (e.g., “Go to checkout”, “Proceed to payment”, “Go to order overview” or similar),

entering/checking address and contact data, selecting the payment method, confirming the general terms and conditions and the right of withdrawal notice.

If the agreed quality of the goods differs from the usual quality and conditions of use, a negative quality agreement is confirmed.

Completion of the order by clicking the “Buy now” button. This represents your binding order.

The contract is concluded when you receive an order confirmation at the email address you provided within three working days.

(4) In the event of the conclusion of the contract, the contract is concluded with STELITANO, Francesco Stelitano, Opladenerstraße 29, 40764 Langenfeld, Germany.

(5) Before placing the order, you can print the contract data using the print function of the browser or save it electronically. The processing of the order and the transmission of all information necessary for the conclusion of the contract, in particular the order data, the general terms and conditions, and the right of withdrawal notice, takes place via email after you have sent the order, and is partly automated. We do not store the contract text after its conclusion.

(6) You can correct input errors using the usual keyboard, mouse, and browser functions (e.g., the “Back” button of the browser). You can also correct them by prematurely terminating the ordering process, closing the browser window, and repeating the operation.

(7) The processing of the order and the transmission of all information necessary for the conclusion of the contract takes place partly automatically via email. Therefore, you must ensure that the email address you provided is correct, and that the receipt of emails is technically ensured, particularly by checking that it is not blocked by spam filters.

§ 3 Subject of the Contract and Essential Characteristics of the Products

(1) Within the scope of our online store, the subject of the contract is the sale of goods. The specific goods offered are listed on our item pages.

(2) The essential characteristics of the goods are listed in the respective description. If the agreed quality of the goods deviates from the usual quality and conditions of use, this is expressly indicated in the item description (negative quality agreement). If the customer has explicitly consented to the negative quality difference, this defines the subject of the contract.

§ 4 Prices, Shipping Costs, and Delivery

(1) The prices stated in the respective offers and the shipping costs are total prices that include all price components, including all applicable taxes.

(2) The purchase price must be paid before the delivery of the product (advance payment), unless the option to purchase by invoice is expressly offered. The payment methods available to you are indicated on a dedicated button in the online store or in the respective offer. Unless otherwise indicated for the individual payment methods, claims are due immediately.

(3) In addition to the stated prices, shipping costs may apply for the delivery of products, unless the respective item is indicated as free of shipping costs. The shipping costs will be clearly communicated to you in the offers, possibly in the shopping cart system and in the order overview.

(4) All products offered are ready for shipment (delivery times: 3-5 working days from receipt of payment), unless otherwise indicated in the product description.

(5) The following delivery restrictions apply: delivery is made to the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, and Slovakia.

(6) If the delivery of the goods fails for reasons attributable to you, you will be required to bear the reasonable costs incurred by us. This does not apply to shipping costs if you effectively exercise your right of withdrawal. For return costs, in the event of effective exercise of your right of withdrawal, the provision in the right of withdrawal information applies.

§ 5 Right of Retention, Retention of Title

(1) You can only exercise a right of retention if it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until full payment of the purchase price.

§ 6 Right of Withdrawal

As consumers, you have the right of withdrawal. This right is governed by our right of withdrawal notice.

Further detailed information on the right of withdrawal is available on the following page: Right of Withdrawal

§ 7 Contract Language

The contract language is German. The other language versions of this website are for informational purposes only. In case of contradictions or discrepancies, the German version prevails.

§ 8 Liability

(1) Subject to the exceptions indicated below, our liability for breach of contractual obligations and for tort is limited to intent or gross negligence.

(2) In the event of slight negligence, we are liable without limitation in the event of injury to life, body, or health, or in the event of a breach of an essential contractual obligation. In the event of delay in performance, impossibility of performance, or breach of an essential contractual obligation due to slight negligence, our liability for material and financial damages attributable to it is limited to the damage typically foreseeable in the contract. An essential contractual obligation is an obligation whose fulfillment is essential for the proper execution of the contract, and whose breach jeopardizes the achievement of the purpose of the contract itself, on whose compliance it is possible to regularly rely. This includes in particular our obligation to act and to perform the contractually owed service, described in § paragraph 3.

§ 9 Warranty/Customer Service

(1) The warranty is governed by legal provisions.

(2) For entrepreneurs, the warranty period for delivered goods is 12 months.

(3) As a consumer, you are invited to immediately check the completeness, obvious defects, and transport damage of the goods/digital goods or the service provided upon delivery and to report any complaints to the carrier as soon as possible. Failure to comply with this obligation does not affect your statutory warranty rights.

(4) Our customer service is available to answer questions, handle complaints, and resolve disputes. In case of questions, requests, or problems, you can contact us at any time via email. We usually respond within 1-2 working days. Contact: [email protected]

§ 10 Final Provisions/Dispute Resolution

(1) German law applies. For consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state of the consumer’s habitual residence (principle of favor).

(2) The provisions of the United Nations Convention on Contracts for the International Sale of Goods do not apply.

(3) If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from the contractual relationships between the customer and the supplier is the supplier’s place of business.